MUNICIPAL SERVICES

Municipal Services face the continual challenge of providing an extensive variety of services over a wide range of locations on a tightly controlled budget. Highways, Parks & Leisure, Housing, Social Services and Community Transport all have similar needs. However, management and visibility of resources, skill sets, specialist equipment, materials and labour is often fragmented and uncoordinated. As municipal service’ duty of care to the public is extended and the requirements for accountability increases, so then does the need for compliance and measurement of mobile activities.


Issues

  • Is the collation of ’Quality of Service Indicators’ labour intensive?
  • Do you waste valuable time locating and scheduling assets and specialist equipment?
  • Do you have poor productivity levels, down-time of staff and engineers on the job?
  • Are job costs high due to excessive mileage and incorrect resource assignment?
  • Do you have a burden to audit operations to support best value given by the municipal services?
  • Do you adequately ensure the duty of care of mobile employees?
  • Do back office staff spend significant time on paper processes for job tracking?
  • Do you receive uncontestable insurance claims by members of the public for accidents and incidents from works carried out, street cleaning, refuse collection or road gritting?
  • Do drivers get lost attending dynamic delivery/servicing points?

BACK TO TOP

Business Benefits

  • Increased productivity throughout the operation
  • Reduced turn-around times through pre-notification to site
  • Reduced fuel & fleet costs
  • Accurate operational KPI’s
  • Reduced mileage
  • Real-time visibility of task completion against schedules
  • Dynamic and automated job dispatch for optimized usage
  • Reduced paperwork & administration
  • Increased productivity in the back office
  • Removal of data entry time and re-keying errors
  • On demand access to all job history
  • Accurate real time ETAs and times on site
  • Reduced customer service costs
  • Identification of most cost effective changes to plan
  • Ability to direct driver to additional locations using the best route
  • Visibility of all power take off usage (gritting, roadsweeping, gulley cleaning, etc.)
  • Identification of sites holding assets or location of lost assets
  • Support for public safety and duty of care
  • Ability to ensure drivers are directed straight to a job to optimise time on site and minimize travel between jobs

BACK TO TOP

Solutions

  • Microlise Advanced Planning & Scheduling READ MORE
    This powerful planning and scheduling system is suitable for a wide range of operational scale and complexity, from simple fixed routes to real-time dynamic requirement updates. Alternatively Microlise systems can interface with existing 3rd party planning & scheduling packages.
  • Microlise Vehicle Tracking & Telematics READ MORE
    Vehicle tracking allows businesses to track their mobile assets and resources using Global Positioning System (GPS) satellite tracking via the intelligent Microlise Tracking Unit installed in the vehicle. Options enable voice/text communication and sensors for temperature, RFID, and doors to be connected to the device. Client software provides real-time visibility of the fleet with street level mapping, digital dashboard, replay of historical data, event and alert escalation, geo-fencing of points of interest such as depots, delivery addresses, etc. and comprehensive operational reporting.
  • Microlise Transport Management Center READ MORE
    Microlise Transport Management Center (TMC) is a control center application that provides real-time visibility and dynamic control of all operational fleet resources and tasks. The TMC simplifies the management of assets, vehicles, driver shift rotas, driver hours, delivery manifests, schedules and driver tasks. It ensures optimum resource usage, productivity, customer service and compliance to working time legislation as well as facilitating instant and interactive communications through the use of configurable events and alerts to provide management by exception. The TMC also facilitates visibility of task information
  • Microlise Mobile Workforce READ MORE
    Directing the activities of a mobile workforce using a hand held mobile data terminal eliminates the need for paperwork and provides real-time visibility of adherence to schedule and plan for all activities. Typical applications include daily driver vehicle inspection, electronic proof of delivery/collection (POD/POC) with sign on glass against a downloaded delivery manifest, task management for installation, service & repair operations, satellite navigation for drivers, low cost messaging and voice, and full hours of service support.
  • Driver Navigation READ MORE
    Inefficiencies and increased fuel cost are often introduced when drivers fail to take the best route or do not know the location of a delivery or client address. For larger vehicles the problem is compounded by width, height and weight restrictions. Driver Navigation provides the driver with turn by turn navigation to their destination.