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Key requirements are high shelf availability and regular replenishment of stocks from regional or central distribution centers, using own or 3rd party logistics operations. Longer supply chains with smaller and more frequent deliveries are the norm, with final configuration and customization left until ’just in time’. High street retail locations mean deliveries must be made at night or within limited timeframes and the increase in e-retail leads to high numbers of direct home deliveries. Store staff often are required to leave the shop floor to handle inbound deliveries, thereby causing delays in the unloading process. The need for accurate deliveries and returned assets is also paramount to ensure flow of stock and assets through the distribution chain and to reduce item shrinkage.
Issues
- Do drivers spend time at the depot awaiting work or loading?
- Do vehicles spend time standing at bays or parking areas?
- Do customers dispute delivery details?
- Is shrinkage between the warehouse and the customer a problem?
- Are invoice payments delayed because of customer disputes?
- Do your transport personnel spend time completing compliance and office paperwork?
- Do clerks spend time re-entering delivery information into back office systems from driver paperwork?
- Are there issues with the quality of paperwork returned by drivers?
- Do office staff spend a disproportionate amount of time answering customer queries by phone and email?
- Do staff have to call customers back as real-time information is not to hand, thereby increasing the time to resolve queries?
- Does your plan change too late to be able to do anything about it as the drivers have already left?
- Do customers change details, times or items for collection or delivery that the driver does not know about?
- Do you know where your vehicles, roll cages, stillages or other assets are at all times?
- Do you replace delivery assets on a regular basis due to “shrinkage”?
- Do customers use your assets for storage?
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Business Benefits
- Increased productivity throughout the supply chain & back office
- Reduce turn-around times through pre-notification to site
- Reduce fuel, fleet & customer service costs
- Accurate operational KPI’s & real time visibility of customer delivery KPI performance
- Reduced empty mileage
- Improved delivery, collection & loading accuracy & efficiency
- Streamlined invoicing
- Reduced POD paperwork & administration
- Eliminated data entry time and re-keying errors
- On demand access to all delivery & customer history
- Accurate real time ETAs for stores
- Web based, self-service access to delivery & POD details for customers
- Increased profitability
- Ability to add collections & deliveries to drivers’ routes in real time, any time
- Identification of most cost effective changes to plan
- Ability to direct driver to additional locations using the best route
- Visibility of all asset locations
- Identification of sites holding assets and location of lost assets
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Solutions
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Microlise Advanced Planning & Scheduling READ MORE
This powerful planning and scheduling system is suitable for a wide range of operational scale and complexity, from simple fixed routes to real-time dynamic requirement updates. Alternatively Microlise systems can interface with existing 3rd party planning & scheduling packages.
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Microlise Vehicle Tracking & Telematics
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Vehicle tracking allows businesses to track their mobile assets and resources using Global Positioning System (GPS) satellite tracking via the intelligent Microlise tracking unit installed in the vehicle. Options enable voice/text communication and sensors for temperature, RFID, and doors to be connected to the device. Client software provides real-time visibility of the fleet with street level mapping, digital dashboard, replay of historical data, event and alert escalation, geo-fencing of points of interest such as depots, delivery addresses, etc. and comprehensive operational reporting.
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Microlise Trailer Tracking & Telematics READ MORE
For many companies, monitoring the location and movement of trailers and other high value assets is a major problem. Unauthorized movement, theft and loss is a common occurance. Microlise have introduced a dedicated Trailer Tracking module to their portfolio to solve this problem with a wide range of kitting options including Suzi, battery and solar power.
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Microlise Transport Management Center READ MORE
Microlise Transport Management Center (TMC) is a control center application that provides real-time visibility and dynamic control of all operational fleet resources and tasks. The TMC simplifies the management of assets, vehicles, driver shift rotas, driver hours, delivery manifests, schedules and driver tasks. It ensures optimum resource usage, productivity, customer service and compliance to working time legislation as well as facilitating instant and interactive communications through the use of configurable events and alerts to provide management by exception. The TMC also facilitates full visibility of POD/POC information allowing drilldown by site, consignment and item level.
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Microlise Mobile Workforce
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Directing the activities of a mobile workforce using a hand held mobile data terminal eliminates the need for paperwork and provides real-time visibility of adherence to schedule and plan for all activities. Typical applications include daily driver vehicle inspection, electronic proof of delivery/collection (POD/POC) with sign on glass against a downloaded delivery manifest, task management for installation, service & repair operations, satellite navigation for drivers, low cost messaging and voice, and full hours of service support.
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Driver Navigation
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Inefficiencies and increased fuel cost are often introduced when drivers fail to take the best route or do not know the location of a delivery or client address. For larger vehicles the problem is compounded by width, height and weight restrictions. Driver Navigation provides the driver with turn by turn navigation to their destination.
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INDUSTRY