MICROLISE MOBILE WORKFORCE (Version 2.8) 

Key Benefits

  • Improve delivery, collection & loading accuracy and efficiency.
  • Allocate and manage tasks for service, repair, installation and maintenance engineers
  • Real-time visibility of customer delivery performance, task completion and issues management.
  • Reduce POD paperwork and administration.
  • Modify routes update drivers in real-time.
  • Ensure drivers do the jobs tasked to them and in the right order.
  • Streamline invoicing.
  • Easily generate customer service metrics.

Overview

Microlise Mobile Workforce is an enterprise mobile data workflow solution designed to meet the challenges of today’s logistics, distribution, service, installation and repair industries, through the provision of rugged and configurable proof of delivery/collection and task management applications. These are delivered using in-cab mobile data terminals with robust real-time communications and comprehensive host interfacing.

Typical business problems Microlise Mobile Workforce addresses include: -

  • Inefficient manual data entry of delivery note and task information.
  • Poor responsiveness to customer queries.
  • Data entry errors.
  • Lost / delayed paperwork from drivers.
  • Customer service expectations not met.
  • Unmanageable POD/POC paperwork volumes.
  • Items delivered to wrong locations.
  • Wrong items loaded on vehicle at depot.
  • Un-measurable customer service metrics.
  • Instructions not followed by drivers.
  • Difficulties contacting drivers & updating delivery or task information when plans change.
  • Invoice and payment delays from delivery disputes.
  • Customer demurrage claims uncontested.

Through intelligent hardware and software, flexible system interfaces and configurable business rules, users are able to tailor the mobile solution to meet their specific needs and adjust these as those needs change. In line with the modular & scaleable nature of the Microlise portfolio, this core system can be built upon as required to enhance the features for integration with navigation, the Transport Management Center and vehicle tracking products.



Microlise Mobile Workforce combines best of breed enterprise mobile hardware and software solutions to provide a truly configurable solution to meet the needs of customers worldwide operating in the distribution, parcels and post, home delivery, automotive, aggregates, manufacturing, service and retail market segments for both business-to-business and business-to-consumer environments.

Microlise Mobile Workforce will help deliver:

  • Increased efficiency.
  • Increased profitability.
  • Increased accuracy.
  • Increased customer satisfaction.
  • Increased productivity.
  • Reduced customer service costs.
  • Reduced office staff costs.
  • Reduced delivery and on-site disputes.
  • Reduced invoicing and payment delays.

 

Feature Key Business Benefits
Flexible and configurable host software Integration through standard XML web service, CSV, XML, ftp,http and persistent message queuing interfaces
  • Send and receive exactly what data you want the driver to have for his delivery/tasksand the information you require back on completion of deliveries in real-time from your ERP / WMS / SOP system. 
  • Send updates to consignments / deliveries or tasks in real-time throughout the journey execution.
  • Real-time update of other line of business applications
Configurable look and feel to mobile workforce solution
  • Customise application with logo, button caption, and message configuration to meet industry specific terminology.
Driver authorization and authentication
  • Real-time driver logon to system via cradle, WLAN, WWAN for deployment flexibility and security.
  • Driver identification systems available
Structured Menu driven functionality for Start of Journey, In Transit, On Site, and End of Journey processes
  • Configure tasks required to be carried out at each of these stages in the delivery process based on business requirements.

Flexible functionality for: -

  • Vehicle inspection (start and end of journey
  • Odometer capture (start and end of journey)
  • Depot departure notification
  • Delivery point information and notes
  • Consignment and consignment Item
  • Delivery and collection
  • Ad hoc delivery and collection
  • Transhipment to 3rd party locations or between vehicles
  • Receive real-time updates to journey
  • Manual and barcode scanning of items
  • Capture of reason codes for un-delivered / unmanifested items.
  • Asset delivery and collection
  • Customer signature capture
  • Customer site image capture
  • Customer delivery point arrival and departure notification
  • Return to base notification
  • End of journey upload
  • Hours of Service compliance 
  • Driver debrief capability
  • Proactive critical service monitoring identifies system or interface issues
  • Configurable web based subscription to
  • Implement best practice process to drivers
  • Configure and capture vehicle inspection information for vehicle road worthiness and defect tracking.
  • Track mileage covered for journeys.
  • Capture on time departure performance through automatic driver confirmation.
  • Ensure the driver has all the information he requires for the delivery or tasks through the addition of delivery specific information and notes.
  • Flexible to allow both deliveries and collections to be carried out simultaneously, both planned and unplanned.
  • Enable changes to the plan to be sent automatically to the driver in real-time and to cope with breakdows, bulk outs etc.  
  • Ensure items with a barcode are proactively scanned by the driver during delivery / collection.
  • Accurately record reasons why items / deliveries could not be carried out through configurable reason codes.
  • Configure reason codes to capture additional text and images as required to improve customer service response to customer.
  • Ensure costly assets (e.g. totes, rollcages, stillages) are tracked throughout the delivery process and ensure empty assets are returned.
  • Capture customer delivery signature or an image for unattended / left on premises deliveries.
  • Accurately capture when the driver arrived and departed the delivery point to monitor time in motion.
  • Real-time update of drivers arrival at the depot for efficient reuse of resources
  • Enable any additional non-critical data (images) to be uploaded using least cost routing.
  • Capture of breaks, delays, non-working / non-driving / driving time.
  • Warnings of pending breaks requirements.

 

Additional Microlise product modules

The following additional and related modules are available for integration with this solution to enhance functionality and deliver extended business benefits :

  • Microlise SofTrac
         Vehicle tracking using an in-cab Mobile Data Terminal or PDA type of handheld unit. Requires either inbuilt, Bluetooth or serial GPS receiver and cradle. GPS tracking of the vehicle without the need for a Microlise Tracking Unit but with more limited functionality. Ideal for contract and spot hire fleet.
  • Microlise RFID Systems
    Microlise offers a wide range of RFID solutions to identify coupling of tractor, trailer and drag units or correct location of trailers with dock doors. The Microlise RFID trailer Portal RFID enables the loading doors of a vehicle to allow for positive loading /unloading without operator intervention.
  • Microlise Driver Communications Module
    2 way data messaging & voice communication for job management and to control driver phone behaviour and the available numbers driver can call. Driver ID recognition using Dallas key etc.
  • Microlise Lone Worker
         Ensures duty of care to isolated workers using a range of wireless panic buttons and man down units linked to in-cab strobe and sirens with automatic alerts to host system via the MTU.
  • Various peripherals
    Serial interface with MTU for a wide variety of peripheral sensors including temparature, door sensors, axle weight, power take off etc.